FREE SHIPPING NATIONWIDE

FAQs

Where is your warehouse?

We are located in Metro Manila, Philippines. 

 

How much is shipping?    

Enjoy FREE SHIPPING on all products.

 

How long before I can receive my order?

The processing time for orders is 24 - 48 hours. After your order has been shipped, delivery time within NCR is 2 - 4 days and 2-7 days in other regions. Light Therapy Mask PH is not responsible for any shipping deliveries that may be affected by natural occurrences or air and ground transportation strikes or delays.

 

What courier do you use?

We are handled by Payo.asia and they are in partners with 10 couriers for fast deliveries.

 

Can I change my order?

Please contact lighttherapymaskph@gmail.com as soon as possible. We will do our best to accommodate your request however there is no guarantee that any changes can be made once an order is placed. 

 

Can I cancel my order?

Unfortunately we are not able to cancel an order once it has been placed.

 

Can I return my order?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, Light Therapy Mask PH reserves the right to refuse all returns,  reshipment and refunds. 

In the unlikely event that a product arrived damage, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email.

 

Can I exchange my product?

We apologize but we currently do not offer exchanges, all sales are final.

 

Why was I charged twice?

You will only be charged for what you purchased, if you see duplicate charges, please give it a few days and it should fall off and the issue should be rectified automatically.  However if it still remains and you are positive you only placed one order, please send us an email to lighttherapymaskph@gmail.com with a screenshot of the duplicate charge for further assistance.

 

I have not received an order confirmation, what should I do?

Order confirmations can sometimes take up to 24 hours to receive due to high demand. If you have not received your order confirmation email lighttherapymaskph@gmail.com after 24 hours,  please contact us at with your inquiry.

 

What forms of payment do you accept?
   

We accept online payments through Visa, Mastercard, via PAYMONGO. We also accept COD. 

 

What’s your return policy?

We are unable to offer refunds, returns, or exchanges. All sales are final. Please note, LTM PH reserves the right to refuse all returns, reshipments and refunds. 

In the unlikely event that product/s arrive damaged, the customer must contact customer service within 48 hours of receipt. Customer must include photos of the issue and a screenshot of your order confirmation email. 

 

I put the wrong address on my order, please help!

Please be careful when entering your shipping address, Light Therapy Mask will not be responsible for orders sent to the incorrect delivery address provided by the customer.